Cancelling a Wix plan doesn’t delete your site. When the paid period ends, the site moves to a free Wix address with Wix ads, and your own domain stops showing it. Your domain, business email and apps keep billing until you cancel each one.
What ends and what keeps running
| Part of your Wix account | After you cancel the plan |
|---|---|
| Site content | Stays |
| Site address | Free Wix address, with ads |
| Your domain’s link to the site | Removed at period end |
| Domain registration | Keeps renewing |
| Business email | Keeps renewing |
| Apps | Keep renewing |
Those come from Wix’s cancellation guide. The site itself stays online until you unpublish it, but anyone typing your domain no longer reaches it. Anything that ranks in Google today ranks on that domain, so this is the part that costs you visitors.
Business email needs one more thought. Cancelling the plan doesn’t cancel it, but Wix warns that you could lose the ability to send or receive at that address if the domain expires or its settings change.
When it ends, and whether you get money back
- Within 14 days of a first-time purchase: the plan ends immediately and you get a full refund, which can take up to 45 business days to arrive.
- After 14 days: the plan runs to the end of the period you paid for and then stops. There’s no refund for the time left.
- Renewals and upgrades: not refundable.
- Domains: there’s no 14-day window. Wix will review a request, but a refund isn’t guaranteed.
Cancel at least 3 weeks before your renewal date. Wix can renew a plan up to 3 weeks before it expires, and a renewal isn’t refundable. If you change your mind, you can turn auto-renew back on any time before the plan expires.
How to cancel
- Go to Premium Subscriptions in your Wix account.
- Click the More Actions icon next to the plan.
- Click Cancel Plan.
- Click Cancel Now to confirm.
Turn off auto-renew separately for your domain, business email and each paid app, if you are leaving those too. If you only want the site gone, unpublish it. Cancelling the plan won’t take it down.
The safe order to leave
Cancelling is the last step, not the first. If your domain stops showing your site before a new one is ready, your visitors and customers find nothing.
- 1 Export what Wix lets you take
- 2 List every app, booking and member list
- 3 Get the new site ready
- 4 Point or transfer your domain
5 Do the site, forms and email all work?
No: keep the Wix plan and fix it first.
Yes- 6 Cancel the plan, 3 weeks before renewal
- 7 Cancel apps and anything else you no longer use
- 8 You've left Wix, with nothing lost.
Step 1. Wix lets you download contacts, orders and product lists as CSV files.
Step 2. Check your Bookings and Members areas as well. Save or screenshot whatever you can’t download, while you still have access to it.
Step 4. Our guide to moving your domain away from Wix without downtime has the exact steps, including how to keep the domain at Wix if you aren’t ready to transfer it.
The part cancelling doesn’t solve
Wix doesn’t let you host your Wix site anywhere else, so the design and pages stay behind when you go.
We rebuild your site from its public pages as a static site, with the same design, the same pages and the same URLs, and you keep every file. The audit below shows what would move and what needs a closer look before you cancel anything.